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Frequently Asked Questions

General Questions

  1. How do I contact RV Parts Express?
  2. Email: sales@rvpartsexpress.com.au
    Phone 02 9645 7666
    Fax 02 9645 7670
    Our business hours are Monday to Friday 8.30am - 5.00pm

  3. How do I enter a discount promotion code?
  4. After items are placed in your shopping cart, go to ‘My Cart’ page and there you will find the “Discount Code Box’, simply enter the code and click apply coupon.

  5. When will my order be shipped?
  6. We will endeavour to ship all orders within 48 hours of receipt.

  7. How long will it take to get my order?
  8. Delivery is estimated to take up to seven (7) working days depending on your shipping address.

  9. What do I do if my order is damaged?
  10. We advise you to check your order when you receive it prior to signing the proof of delivery. If the external packaging is damaged then you are advised to sign for your order as damaged by writing the word damaged on the consignment note next to your signature.

    If your order is damaged, you have one (1) business day to advise RV Parts Express so that we can make the necessary arrangements to lodge a claim with the carrier and organise a replacement.

    We kindly ask that you advise us of damage in writing with a photograph at sales@rvpartsexpress.com.au


  11. What do I do if my order is incorrect?
  12. If you have received an incorrect item, please let us know via email within two (2) business days of receiving your order and we will make all reasonable attempts to rectify the error.


  13. What is your returns policy?
  14. If you have ordered the wrong goods or simply change your mind, rest easy as we offer a fourteen (14) day (from receipt of your order) return period subject to the return coming back in an unused, perfect condition with the original packaging still intact. You will need to contact us and obtain a return authorisation number. Please note that a 20% restocking fee will apply to goods returned as a result of being incorrectly ordered or change of mind.

    All returns to RV Parts Express must be accompanied by a Return Authorisation Form which can be obtained by emailing us at sales@rvpartsexpress.com.au. Please be sure to quote your invoice number in all correspondence with RV Parts Express to ensure we can process your query as quickly and efficiently as possible.

    We regret to inform that the customer will be required to meet to cost of return freight if the goods were correctly supplied.

    When returning goods, the customer is responsible for ensuring that the items are well packed as they are in your care until such time as they arrive at our warehouse. Remember to obtain proof of posting from your local post office or courier service.

    RV Parts Express regrets that postage/packaging/insurance costs are non-refundable unless goods are faulty or received in error.

    Any return requests after the fourteen (14) day return period will not be accepted.


  15. Do you ship abroad?
  16. No, unfortunately we only ship within Australia.


  17. Is your website secure?
  18. You can tell whether a webpage is secure as 'https' will replace the 'http' at the front of the www.rvpartsexpress.com.au in your browser address window.

    We take online security extremely seriously. Our payment process utilizes a trusted and secure banking system (WESTPAC PayWay) and we do not store any credit card information whatsoever on any of our systems.

    The checkout on our website is also secured using SSL technology. This is an industry-recognised system that encrypts all data that you send us and allows you to check the ownership and security of our website.


  19. Can I pay over the phone with my credit card?
  20. Yes, orders can be placed over the phone, call 02 9645-7666 to place an order.

  21. What should I do if I change my mind after receiving the goods?
  22. Returns for “Change of mind” notification must be sent to RV Parts Express for a “Return Authority” number within 14 days of accepting delivery of the product. The product must be in an unused, perfect condition, with its original packaging still intact and the invoice number must be produced. You will need to meet the costs for returning the goods to RV Parts Express.

    Please be aware that a 20% restocking fee will apply to these returns.


  23. What if I have ordered the wrong goods?
  24. If for any reason you have ordered the incorrect items, we offer a fourteen (14) day (from delivery date) exchange policy, subject to the goods being returned in unused, perfect condition, with the original packaging still intact. No returns will be accepted unless a "Return Authorisation" number has been issued by RV Parts Express. You will need to meet the cost of return freight on correctly supplied goods.

    Please be aware that a 20% restocking fee will apply to these returns.


  25. Do I need to create an account to order from RV Parts Express?
  26. No, you do not need an account to shop with RV Parts Express, however by creating an account with our store you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.


  27. Why can’t bulk items be delivered to my home?
  28. “Bulk" items are available for Store Pick-Up only. "Bulk" items are all awnings and lenghts. During the checkout process, you will be notified if a product is only available for Store Pick-Up. Bulk items will be delivered to your choice of dealer.

    Some dealers are also open 7 days a week which gives you greater flexibility to pick up your order.


  29. How do I search for a product?
  30. Simply enter the product name in the search field located on our homepage and hit search.


  31. Which payment methods can I use to pay for my order?
  32. We only accept VISA and MasterCard credit cards.


  33. What do I do if I am not home when my delivery arrives?
  34. Your delivery will be redirected to your local post office and you will be left a calling card from Australia Post advising you that you can collect your order from the local post office.


  35. How can I track my order?
  36. Home Delivery: you will receive an email when your order is dispatched with a tracking number and a link to Australia Post’s parcel tracking website.

    Dealer Pickup: your local dealer will give you a call when your goods arrive for collection.


  37. How do I know if RV Parts Express has received my order?
  38. When you have paid for your order, you will receive an order confirmation email from RV Parts Express plus a receipt from Westpac PayWay. The order is then sent to our system for processing. You can then log into your account and see you order being “processed” under the “My Account” tab.


  39. How much freight will I be charged if my order is being delivered to my home?
  40. The freight charge is determined by the weight of the goods and the destination.


  41. Can I cancel an order after I have paid for it?
  42. If your order has already been processed and dispatched it cannot be cancelled. It is best to contact RV Parts Express to determine the status of your order.