Upon receipt of your order, you have one (1) business day to advise RV Parts Express of any external damage to the packaging of the goods after notifying the carrier. You have three (3) business days to advise RV Parts Express of any damage or shortages of your goods.
If for any reason you have ordered the incorrect items, we offer a fourteen (14) day (from delivery date) exchange policy, subject to the goods being returned in unused, perfect condition, with the original packaging still intact. No returns will be accepted unless a "Return Authorisation" number has been issued by RV Parts Express. Customers must meet the cost of return freight on correctly supplied goods.
You can request a Return Authorisation by contacting us on firstname.lastname@example.org Please include your reference number or invoice number in any correspondence to RV Parts Express.
Any returns (or requests to return goods) after the fourteen (14) days will not be accepted.
When returning goods, the customer is responsible for the repackaging of the goods as they are in your care until they arrive at our warehouse. Remember to obtain proof of posting/delivery from your local post office or courier service. RV Parts Express regrets that postage/packaging/insurance costs are non-refundable, unless goods received are faulty or received in error, in which case RV Parts Express will meet all costs of shipping.
Returns for Change of Mind/Incorrectly Ordered Items
All returns for change of mind or incorrectly ordered items will attract a 20% restocking fee. If you wish to return an item because you have changed your mind or ordered it incorrectly, you must advise RV Parts Express via email no later than 14 days after receipt of the order. The item you wish to return must be in ‘as new’ condition. ‘As new’ refers to the item being unopened, unused and without damage to the packaging. It is the customer’s responsibility to arrange and pay for the cost of return shipping.
For further information, please refer to our “Terms and Conditions”